Rona Goold Blog

Fair Trading Minister Anthony Roberts is warning couples preparing to tie the knot to do their homework so their wedding day does not become a financial disaster.

As Ask A Celebrant - ACCN marriage celebrants, we are aware that having one's hopes and dreams for the special day destroyed, can be as equally distressing.

In an announcement posted on 2nd September 2011 on the NSW Department of Fair Trading website, Mr Roberts said Fair Trading regularly receives wedding related complaints and enquiries.

The announcement stated that marrying couples still need protection under Fair Trading rules.

Mr Roberts said Fair Trading regularly receives wedding related complaints and enquiries. In 2010/ 2011 the Fair Trading Department received 450 complaints ie more than one a day !

The most complained about service was photography/videography services followed by complaints about the wedding dress and then reception facilities. Cars, flowers and rings featured in the remainder of complaints, as well as a broad cross section of issues with no particular pattern.

The most common complaints were about cancellations by the consumer, followed by dissatisfaction with the service provided.

According to the latest ABS data, in 2009, 120,118 Australian couples tied the knot and 40,516 of those weddings were in NSW. In 2009, the greatest increase in registered marriages was in NSW (up by 1,379 or 3.5% on 2008).

Mr Roberts said being well prepared and informed could help couples ensure their wedding is a special day, not marred by disappointment or unexpected costs.

Mr Roberts gave the following advice

• Obtain  detailed written quotes and written confirmation of arrangements and any deposits required
• Be clear on refund policies and conditions and any cancellation charges
• Make sure you know exactly what is included in the photography package and your rights to the photos
• Give your photographer a list of photos you want taken on the day
• Check with the dressmaker or retailer about alterations, fittings and special care instructions for wedding dresses
• Use a licensed travel agent, when booking the honeymoon
• Get all the details of your trip in writing including locations, standard of accommodation, time of departure and special conditions.

“We like to think nothing will go wrong with a well planned wedding, but it can.” said Mr Roberts.

From a celebrant's point of view, we know how much better the whole wedding day can go by the couple taking as much care in choosing their celebrant as choosing their bridal attire.

Ask A Celebrant has pointers for couples to look for

• in choosing a celebrant as well as
• a Stories and Tips section of this website.

Please let us know your 'happy' stories or tips for others to avoid pitfalls.

Have a great day !

Cheers

Rona Goold
Civil Celebrant and ACCN Coordinator.